What is included with the price?
All prices include admission fees to sites and your professional guide, fluent in English (or another language you booked). When necessary, audio headsets and a microphone for the guide are also included. Prices are all-inclusive; all taxes are accounted for, ensuring no additional fees during your tour.
- I will arrive late for my tour, what should I do?
Customers should be at the meeting point 15 minutes prior to the departure time. If you will be late, please contact our customer care team at City Lights Tours at the telephone number found on your confirmation voucher, and we will do our best to accommodate you; however, it may not be possible for you to join the tour. Late arrivals are not eligible for refunds.
- Should I book my tour in advance?
We suggest booking your tour at your earliest convenience. Due to popular demand, it is possible that tours will be fully booked if left too late.
- What types of payment do you accept?
We accept online payments from most major credit and debit card providers including Visa Credit, Visa Debit, Maestro, MasterCard, and American Express.
- When will I receive confirmation of my booking?
You should receive your email confirmation, including your tour voucher, after you make your booking online. In most cases this happens almost instantly.
- My payment didn’t go through, what do I have to do?
If your payment didn't go through, it may be due to some credit cards not passing our payment gateway security check. Accepted credit cards need to be enabled for 3D security verification. If your card has been declined for the above-mentioned reason, please contact us at info@citylightstours.com, and we will assist you in completing the booking process.
- I did not receive an email confirmation when making my booking.
If you did not receive an email confirmation when making your booking, please check your spam folder first. If it's not there, contact our customer care team at info@citylightstours.com, and we will be happy to investigate and reissue your tour voucher if necessary.
- Are your tours wheelchair accessible?
Please contact City Lights Tours customer care team at info@citylightstours.com before making your booking, and we will advise you on accessibility, as well as any potential restrictions at the sites you wish to visit. Note that a wheelchair-friendly itinerary is available and must be booked specifically for such needs.
- Can I cancel a booking?
If you wish to cancel your booking, please contact our customer care team at info@citylightstours.com. Cancellations will be issued in accordance with our Cancellation Policy, which can be found on our Terms & Conditions page.
Can I reschedule my booking or change to a different tour?
You can reschedule or change your tour providing that you give us enough notice. Changes to bookings are subject to our Terms & Conditions.
- Can I add another person to my booking?
We would be happy to accommodate additional guests subject to availability. Please contact our customer care team at City Lights Tours with the details.
- How will I recognize my guide?
Our staff at the meeting point will be dressed in branded clothing, with CityLights logos on it.
- Is there a lot of walking involved in the Vatican and Colosseum tours?
The Vatican and Colosseum tours entail extensive walking, including navigating
staircases and uneven surfaces.
- If I join a group tour, am I going to be able to hear the guide?
If you join a group tour, the guide will have a microphone connected to the headsets provided to all customers. We always ensure high-quality headsets for our tours. However, please note that inside the Vatican, the audio equipment is provided by the Vatican (Whisper), and the quality of the headsets may vary. We recommend bringing your personal earphones for optimal experience as long as they have an AUX connection.
